Toggle Nav
My Cart 0

Frequently Asked Questions

Shopping with Potboy Groceries

1. Potboy offers Free Delivery with No Minimum Order.

2. Potboy will have your orders delivered within 3 to 7 days, your selected destination.


Potboy Rewards

It is rewarding to shop with Potboy Groceries! Here’s why:

  • Earn Potboy Diamond when you buy groceries from us. 
  • Every RM 50 purchase earns you 1 Potboy Diamond. 
  • Potboy Diamonds never expire! They can be converted to Potboy Gold. View your Potboy Rewards balance now.
  • Potboy Gold can be used to Cut Prices from your Potboy Groceries bill.
  • Earn Potboy Gold via the Potboy Recycling Program gives you Potboy Gold when you play your part for the environment

View your Potboy Rewards balance now

Best of all, Potboy Diamonds and Potboy Gold have no expiry date.

Happy Shopping !


Potboy Rewards FAQ

  1. How do I earn Potboy Diamonds? 

Every RM 50 purchase from Potboy Groceries earns you 1 Potboy Diamond
  1. How do I earn Potboy Gold?

 Earn Potboy Gold via the Potboy Recycling Program gives you Potboy Gold when you play your part for the environment
  1. What can I use Potboy Diamonds for?

Potboy Diamonds can be converted to Potboy Gold

  1. What can I use Potboy Gold for ?

Potboy Gold can be used to Cut Prices from your Potboy Groceries bill, 

  1. How do I cut prices from my Grocery Bill ?

Simply tick on “Use Potboy Gold” in the Grocery catalogue. You will see the discount reflected in your Potboy Groceries Bill

  1. Do my Potboy Diamonds or Potboy Gold expire ?

Potboy Diamonds and Potboy Gold have no expiry date

  1. How do I keep track of my Potboy Diamond and/ or Potboy Gold balances

Log into your account. Your Potboy Diamond and Potboy Gold will be reflected on the top right hand corner

  1. How long does it take for my Potboy Diamond or Potboy Gold to be reflected in my Potboy Rewards balance?

Potboy Gold earned via the Potboy Recycling Program will be reflected after 48 hours.

For anything else, it will be reflected immediately.

  1. Can I buy Potboy Diamond and/ or Potboy Gold?

No, Potboy Diamond and Potboy Gold are not for sale. Here’s how you can earn them

  1. Can I transfer my Potboy Diamond and/ or Potboy Gold to a friend?

Unfortunately, not

  1. How do I earn Potboy Gold via the Potboy Recycling Program?

Check out the Potboy Recycling Program here

  1. Can I turn Potboy Gold or Potboy Diamond into cash?

Unfortunately, not

  1. Can I convert my Potboy Diamond into Potboy Gold?

Yes


Potboy Shopping Credit FAQ

  1. How do I use my Potboy Shopping Credit?

It will be automatically deducted in priority during checkout.

        2. Can I use Potboy Shopping Credit for any purchases?

Yes, except for purchase of Why Pay More Shopping Credit Packages, payment for which can only be made via MOLPAY online transfer or credit card.

        3. What about CIMB Plug&Pay?

Unfortunately, no, only can pay via MOLPAY online transfer or credit card