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FAQ - Other Topics

1. Order

We are developing a tracking system where you can track the progress and status of your order conveniently and efficiently, so stay tune! 

2. POTBOY Treasure Box

General Terms & Conditions

These terms & conditions apply to all activities on Potboy Treasure Box (“the Activities”). By participating in the Activities, you expressly agreed to these terms & conditions.

There are supplemental terms & conditions, applicable in addition to the General Terms & Conditions, which you will find in the respective section of different activities.

References in this document to “Potboy”, “we”, “our” or “us” mean PB Grocery Group Sdn Bhd. Reference herein to “you” and “your” mean the person participating in the Activities.

1. Registration

a) Registration is not required to participating in the Activities, however, you must sign up as Potboy member and sign in in order to participate.

b) You may be required to provide additional personal information e.g. NRIC number, passport number (for non-Malaysian), mobile phone number, valid residential address etc., if not already maintained in your Potboy Account. This is required mainly for verification of identity during distribution of the prizes / awards.

2. Potboy Account

a) You should keep your Potboy account details strictly confidential and be fully responsible should you permit any 3rd party to use or access your account on your behalf or otherwise.

b) Potboy reserves the right to withdraw its permission for you to participate in any of the Activities or terminate your Potboy account, for any reason at any time prior to, during or after any of the Activities.

3. Potboy Gold

a) All Potboy members can only participate in the Activities using Potboy Gold. Link : Learn how to earn more Potboy Gold

b) Potboy Gold will be deducted from your Potboy Account immediately upon your participation in the Activities. We do not entertain any disputes on Potboy Gold deduction from your account to participate in the Activities.

c) For unsuccessful bidder/s in any of the Activities, Potboy Gold deducted from your Potboy account for purpose of the specific Activities will be added back to your Potboy account within 24 hours upon announcement of results.

4. Announcement of Results

a) We reserves the right to publish the details of the successful bidder/s on Potboy website or other social media pages of us.

b) Successful bidder/s agreed to support and participate in Potboy marketing initiatives during announcement of results.

5. Others

a) Participation to the Activities is dependent upon, among other things, the availability of the internet and the speed and quality of internet connection, and we therefore encourage you to ensure decent quality of internet connection and speed whenever possible.

b) The content displayed in relation to the Activities and prizes may contain inaccuracies and typographical errors and we do not warrant the accuracy or completeness of the content or that any defects will be corrected. Any reliance on any such content, advice, statement, or other information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions and to make any changes to the features, functionality or content at any time.

c) Upon receipt of the prizes, any queries on the quality and warranty of the prizes, if applicable, should be directed to the suppliers or the specific merchant/brand owner sponsoring the respective prizes.

6. Changes to Terms & Conditions

We may from time to time make changes to these terms & conditions. Any changes will be posted on our website at www.potboy.com.my and we will endeavor to notify you of the same by means of a notice and link to the revised terms on our website. Please review thee terms & conditions regularly to ensure you are aware of any changes made by us.

If you have participated in the Activities after changes have been made and posted, you shall be deemed to have agreed to such changes.

Daily Instant Claim

1. Every day, Potboy Treasure Box opens and closes at specific time of the day as determined by Potboy, instant prizes are available for claim by Potboy members with the pre-determined number of Potboy Gold.

2. This is not a bidding activity, participants with enough Potboy Gold can claim the prizes anytime during the dedicated time slot. Link : Learn how to earn more Potboy Gold

3. Only certain number of the same prize will be available for claim e.g. 10 units each day etc.

4. Each day, the Potboy Treasure Box is only opened for a period of 12 hours.

5. Each day, the Potboy Treasure Box will close when:
• The total number of prize are fully claimed by member; or
• After 12 hours from the time of open.

Whichever is the earlier.

6. Your will be notified via email to the email address provided by you in your Potboy account immediately upon successful claim.

7. The prizes will be distributed:-
• For e-voucher / e-ticket etc., via email to the email address provided by you in your Potboy account within 12 hours.
• For physical prizes, via courier to the delivery address provided by you in your Potboy account within 5 days.

Time Limit Bid

1. There are various exciting prizes at different value to be given out via our Time Limit Bidding Activities.

2. Time Limit Bidding Activity is open only for a determined bidding duration e.g. 24 hours, 3 days, 9 days etc.

3. There is always a Minimum Bid with Potboy Gold for each of the Time Limit Bidding Activity e.g. minimum 1,000 Potboy Gold etc. Link : Learn how to earn more Potboy Gold

4. The length of the bidding duration and minimum bid is determined by the value of the prizes, i.e. higher value prizes will have a longer bidding duration and higher minimum bid.

5. Participants can bid for the prizes with any available quantity of Potboy Gold you have in your Potboy account.

6. It is important to note that you are only allowed to place One (1) bid for each Time Limit Bidding Activity.

7. The commencement of each Time Limit Bidding Activity will be announced via XXX

8. On Potboy website, you will have visibility of the following:-

a) Visual and specification details of the prizes
b) How many participants joined
c) Time remains
d) Winners of pervious Time Limit Bidding Activities and the quantity of their Potboy Gold bid.

9. Each Time Limit Bidding Activity will be closed sharply at the end of the bidding duration, and the results will be announced IMMEDIATELY on the website.

10. For successful bidder/s, the prize/s will be courier to the delivery address provided by you in your Potboy account within 5 days from the closing date. In the event of different delivery destination, It is your responsibility to advise us accordingly via email xxx or contact us @ xxx

Do note that verification to your NRIC number is mandatory at the point of delivery as acknowledgement of receipt of the prizes.

Target Participant Bid

1. There are various exciting prizes at different value to be given out via Target Participants Bidding Activities.

2. For Target Participants Bidding Activities, there is specific targeted number of participants to be achieved e.g. 1,000 participants etc.

3. There is always a minimum Bid with Potboy Gold for each of the Target Participants Bidding Activity e.g. minimum 10,000 Potboy Gold etc. Link : Learn how to earn more Potboy Gold

4. The number of targeted participants and minimum bid is determined by the value of the prizes, i.e. higher value prizes will have a higher number of target participants and higher minimum bid.

5. Participants can bid for the prizes with any available quantity of Potboy Gold you have in your Potboy account.

6. It is important to note that you are only allowed to place One (1) bid for each Target Participants Bidding Activity.

7. The commencement of each Target Participants Bidding Activity will be announced via XXX

8. On Potboy website, you will have visibility of the following:-

e) Visual and specification details of the prizes
f) How many participants joined
g) Balance of participants needed
h) Winners of pervious Target Participants Bidding Activities and the quantity of their Potboy Gold bid.

9. Each Target Participants Bidding Activity will be closed sharply when the targeted number of participants have been achieved, and the results will be announced IMMEDIATELY on the website.

10. For successful bidder/s, the prize/s will be courier to the delivery address provided by you in your Potboy account within 5 days from the closing date. In the event of different delivery destination, It is your responsibility to advise us accordingly via email info@potboy.com.my or contact us

Do note that verification to your NRIC number is mandatory at the point of delivery as acknowledgement of receipt of the prizes.

3. We're Hiring

Positions to be filled by talented and passionate candidates are:- 

Customer Service & Admin Executive 

Job Description

  • Attend and respond to customers’ inquiries via call, Live Chat, Facebook Messages & emails.
  • Purchasing of prizes
  • Office administrative work

 

Requirements

  • Female only.
  • Possess at least a diploma or equivalent, degree fresh graduates are welcome to apply.
  • Able to speak fluently in English, Malay and Mandarin 
  • Pleasant personality
  • Good communication skills

 

How to apply?

Please contact Ms Law @ +60 12 361 4361.

 

Van Delivery Driver 

Job Description

Delivery of goods order to customer

 

Requirements

  • Possess GDL license.
  • Familiar with panel van.
  • Pleasant personality

 

How to apply?

Please contact

Mr. Steve Wong @ +60 19 338 5738

Mr. Mike Wong @ +60 619 9201

 

 4. Feedback

We value all your feedbacks or comments to help us improve, you may get in touch with us through the following channels:-

1. Call or message us at +6 013 868 0425.
2. Email us at info@potboy.com.my.
3. Leave us a message, go to Contact Us.

contact

4. Chat with us, look for Ms. Potts at the bottom right of Potboy webpage
pott